Support

Write to us

We aim to answer within one working day. We are a small operation, so that is a statement of intent rather than a guarantee, and we would rather say that than print a number we cannot keep.

If you think we missed an outage

Tell us the website and roughly when, and we will go and look at the actual check results. Your account page shows the same evidence we have: every confirmed outage, which locations saw it, and any period we could not observe. If we got it wrong we will say so plainly and tell you what we changed.

If an alert did not arrive

Check the account page first — if delivery to your alert address is failing, it is shown there on every screen and never hidden. You can send yourself a test email from the same page. If that arrives and a real alert did not, tell us and we will find out why.

Your data

Export everything from your account page as a CSV, and delete your account from the same page. You do not need to ask us for either. What we hold and for how long is set out in the privacy page.

Billing

Manage or cancel your subscription from your account page, which opens Stripe's own billing portal. If something has gone wrong with a charge, write to us with the date and we will sort it out.